Last updated: April 2, 2026 · Lagniappe Web Solutions / CongregateHQ
CongregateHQ is a church communication platform operated by Lagniappe Web Solutions. We provide SMS messaging, email broadcasting, and event registration tools exclusively for churches and religious organizations across the United States.
This Privacy Policy explains how we collect, use, and protect information when you use our platform as a church administrator, or when your information is submitted to us by a church you attend.
From church administrators (account holders):
From congregation members (via their church):
We use the information we collect to:
We do not use your information for advertising, marketing to third parties, or any purpose beyond delivering the services described above.
CongregateHQ is committed to transparent, consent-based SMS messaging. All SMS opt-ins are collected through one or more of the following methods:
When congregation members register for events or submit information through a church's online registration form, the form includes a clearly visible SMS opt-in checkbox and disclaimer, such as:
"By submitting this form and signing up for texts, you consent to receive marketing messages from [Church Name] via CongregateHQ. Message & data rates may apply. Message frequency varies. Unsubscribe at any time by replying STOP. Reply HELP for help. Phone number will not be shared with third parties for marketing purposes."
The checkbox is unchecked by default and must be actively selected by the individual.
Churches may collect opt-ins through physical signup sheets at services, events, or ministry activities. These sheets include a printed disclosure informing the individual that they are consenting to receive SMS communications from the church. The signed or initialed form is retained by the church as a consent record.
Churches may set up keyword opt-in programs where individuals text a specific keyword to the church's dedicated number. Upon texting in, the individual receives an automatic confirmation message confirming their opt-in and providing opt-out instructions. This constitutes express written consent.
Members may provide their phone number through a church's website contact or registration form. These forms include the same SMS consent checkbox and disclaimer as online registration forms described in Method 1 above.
CongregateHQ is fully compliant with the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.
Opt-out: Recipients may opt out of receiving messages at any time by replying STOP, QUIT, UNSUBSCRIBE, CANCEL, or END to any message. Opt-outs are processed automatically and immediately. The number is permanently added to the church's Do Not Contact list.
Help: Recipients may reply HELP to any message to receive assistance information including the church's contact email and opt-out instructions.
Message frequency: Varies by church. Each church determines how frequently they send messages to their congregation.
Message and data rates may apply depending on your mobile carrier plan.
Confirmation message: Upon opt-in, members receive a confirmation message such as: "You have been subscribed to [Church Name] text alerts. Msg&data rates may apply. Reply STOP to unsubscribe. Reply HELP for help."
Congregation members provide their phone numbers directly to their church through one of the opt-in methods described in Section 4. CongregateHQ stores this data to facilitate message delivery on behalf of the church and to maintain accurate consent records.
If a congregation member wishes to have their information removed, they may:
We do not sell, rent, or trade personal information. We share data only with:
All third-party service providers are prohibited from using data we share with them for any purpose other than providing services to us.
We implement industry-standard security measures to protect your information:
If you believe your account has been compromised, contact us immediately at contactus@congregatehq.com.
You have the right to:
To exercise any of these rights, contact us at contactus@congregatehq.com.
We retain account data for as long as your church account is active. If you cancel your subscription, we retain your data for 30 days to allow for account reactivation, after which it is permanently deleted.
Message logs and delivery records are retained for 12 months to support analytics and troubleshooting, then automatically purged.
Do Not Contact (DNC) records and opt-out records are retained indefinitely to ensure opt-out requests continue to be honored even after account changes.
SMS opt-in consent records are retained for a minimum of 4 years in compliance with TCPA record-keeping requirements.
If you have questions about this Privacy Policy or how we handle your data, contact us: